Send a Message

Tell Us What You Need

The more specific you are, the faster this goes. If it is account related, include the email you signed up with — never your password or API keys.

It reaches a person Routed by the topic you pick, not by a keyword filter.
You get a real reply Median first response is 3.4 hours, measured across the last 90 days.
It gets closed, or escalated once If support cannot solve it, the engineer who wrote it gets the thread.

Anti staff will never ask for your password, seed phrase or private keys.

Direct Channels

Straight to the Right Desk

Support

Account access, data questions, anything that looks wrong.

Replies within 24 hours on Pro, 4 hours on Premium
Sales

Plan choice, annual invoicing and team accounts.

Replies within one business day
Security

Vulnerability disclosure, handled under a published policy.

Acknowledged within 48 hours, always
Press

Interviews, brand assets and factual corrections.

Replies within two business days

Who You Reach

There is no tier-one script here. The person who replies can usually fix the thing.

The whole support and success team, across three time zones.

Everyone answering has shipped or tested something in the product.

If support cannot solve it, the engineer who wrote it gets the thread.

Where We Are